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Support

Contact Information​

Technical Support​

Contact: Reach out to your dedicated Partner Manager
Use for: Technical integration issues, SDK bugs, implementation questions, Flutter-specific problems

Account Management​

Email: allpublishers@teads.com
Use for: Business questions, account setup, revenue optimization, placement configuration, app-ads.txt setup

Quick Resources​

Essential Documentation​

Sample Application​

The plugin's example app ships with the teads_flutter package.

Before Contacting Support​

  1. Check Documentation: Work through the Troubleshooting Guide
  2. Raise the log level: TeadsLog.level = LogLevel.debug
  3. Update the plugin: Ensure you're using the latest version
  4. Test Environment: Reproduce the issue in a minimal app, to rule out interactions with other plugins
  5. Gather Information: Collect logs, screenshots, and reproduction steps

What to Include in Support Requests​

  • Your app name, bundle ID / application ID
  • flutter --version output and the teads_flutter version
  • Platform, OS version and device model, and whether it is a real device or a simulator/emulator
  • The placement type, its widget ID or PID, and the widget tree around it
  • Detailed description of the issue and steps to reproduce it
  • Screenshots or screen recordings (if applicable)
  • Dart logs at LogLevel.debug, plus native logs (adb logcat | grep -i teads, or the Xcode console filtered on Teads)
  • The onFailed / onUnsupported output
Redact your keys

Never paste your app key or installation key into an issue report or a shared log.

Common Issues & Quick Solutions​

Integration Issues​

Symptoms: Ads not loading, wrong-looking ads, build failures
Quick fix: Check the widget ID matches the placement type → Check a Feed's widgetIndex is 0 → Review Prerequisites and the Troubleshooting Guide

Performance Issues​

Symptoms: Janky scrolling, memory growth
Quick fix: Profile in --profile mode with DevTools → Check InterstitialPlacement and RecommendationsViewabilityReporter are disposed → Avoid one placement per list row

Revenue Issues​

Symptoms: Low fill rates, no recommendations revenue
Quick fix: Verify app-ads.txt → Check privacy compliance → Drive Recommendations Viewability → Contact account manager